Stone Brigade takes great pride in the quality of each garment. Each garment is hand made with love and care, we will only accept exchange or refund for full priced items where:
.The garment is in original condition, unworn, unwashed with all original tags attached. (we cannot accept garments that have makeup stains or garments that smell of perfume)
. The order invoice must be included in the package with the customer RA number quoted.
.The item is returned within 7 days of receiving the RA number
.The original invoice as proof of purchase is provided.
.You will need to ensure the return postage is traceable, Stone Brigade takes no responsibility for missing packages.
. You will need to cover the cost of shipping for exchanges in Australia and internationally unless the garment is faulty. Please email firstname.lastname@example.org stating why you wish to exchange or return your item. We will reply via email with detailed instructions, return address and a Return Authorisation (RA) number and arrange for it to be processed as soon as possible.
.All items to be exchanged need to be returned within 7 days of receiving your RA#. Once we have received the item for exchange/return, please allow another 5 business days for your exchange to be processed and re-sent.
.Please note we do not refund on sale items, we are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase. This includes flash sales.
.Postage costs will only be covered by Stone Brigade if the item is faulty or an error on our behalf. The maximum amount of postage reimbursement Stone Briagde will cover is $25.00 AUD.
.We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your Stone Brigade garment and website page to prolong the life of it.
.Email email@example.com if you believe your garment is faulty so we can offer you a replacement or exchange as soon as possible.
.If you have any other inquiries please contact firstname.lastname@example.org
Stone Brigade cannot be held liable for the loss of garments being returned.
Stone Brigade monitors returns to identify potential abuse or misuse of our return policies.
Continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your Stone Brigade account.